FAQs

How to choose the dash camera for me?
How to choose an action camera for me?
How to format the micro SD card?

It is recommended to format the memory card before initial use. Please note that all data saved on the memory card will be erased after formatting.
To format the SD card,
While turned off put the micro SD card into the micro SD card slot on the dash camera, Insert the memory card, with the pins facing towards the display, until it clicks into place. (See user manual if required).
Connect the dash camera to a power source and turn it on.
(The first time you use a Z-Edge dash camera it will prompt you to format the SD card, if this is not the case follow the steps below.)

T4/T3
With the dash camera in standby mode (device not recording or capturing images)
Select the ‘Main Menu’ option from the dash cameras screen
Select the Setup menu.
Scroll the menus by pressing the  icons.
Select the ‘Format’ option.
Select OK to commence format of the micro SD card.

Z3D/Z3G/Z3Pro
With the dash camera in standby mode (device not recording or capturing images)
Select the main menu option by pressing the ‘Power/Menu’ button.
Scroll the menus by pressing the ‘Up’ or ‘Down’ buttons.
Select the ‘Format’ option.
Select ‘OK’ to commence format of the micro SD card.

F1
With the dash camera in standby mode (device not recording or capturing images)
Select the ‘General Settings’ menu by pressing the ‘Power’ button twice.
Scroll the menus by pressing the ‘Up’ or ‘Down’ buttons.
Select the ‘Format’ option.
Select ‘OK’ to commence format of the micro SD card.

S3
With the dash camera in standby mode (device not recording or capturing images)
Select the ‘Settings’ menu by pressing the ‘Power’ button twice.
Scroll the menus by pressing the ‘Up’ or ‘Down’ buttons.
Select the ‘Format’ option.
Select ‘Yes’ to commence format of the micro SD card.

How long is the battery life?

Approximately 15 mins video recording from a full charge – This is normally sufficient power for the ‘Delayed Power Off’ feature and 72 hours of ‘Parking Mode.’ An external power supply is required for longer recordings.

How do I install/use the GPS software?

You can download the installation and user guide for the Z-Edge T3, Z3G, Z3D, Z3PRO GPS Multimedia Player (Mac and Windows)  from our download page here:
http://zeroedgetechnology.com/downloads/

Can I hard wire this dash camera to my car?

Yes, you can hardwire the dash camera to your car, we don’t supply a hard wire kit but we can recommend one that will work with the following cameras: T4, Z3D, Z3G, T3, Z3PRO.  Please note that the port should be the micro USB port.

USA
https://www.amazon.com/MicroUSB-MiniUSB-Hardwire-Adapters-Protection/dp/B072J3L2JN/

UK
https://www.amazon.co.uk/Zerogogo-Universal-Hardwire-Voltage-Protection/dp/B07L5GKLSD/

The suction cup mount is not sticky anymore, what should I do?

Please try this to see if it solves the issue.
Clean the windshield where you wish to place the suction cup mount.
Wash the suction cup with warm soapy water (do not submerge or get water on the GPS modual).
After drying the suction cup see if it sticks to the windscreen.
If this is not working please contact out support at support@zeroedgetechnology.com and we will send you a new mount.

Does the camera record your voice?

Yes – If you’d rather it didn’t, audio recording can be muted by pressing the ‘UP’ button. Note: the mute button may differ between dash cam models, please refer to the user manual.

Does the Z3D dash camera support 256GB micro SD cards?

Yes it does. The firmware (20190905_V0.13) can support the 256GB SD card. If your dash cam has the original firmware please click the following link to go to our  download page and get the latest firmware.

http://zeroedgetechnology.com/downloads/

Does the device automatically override the oldest footage, or do you have to manually delete the memory?

Yes – The ‘Loop Recording’ feature automatically overwrites the oldest unprotected video clip when the storage limit is reached. You can set the length of each video clip in the ‘Loop Recording’ menu.

Does the LCD screen need to be continuously on for motion detection?

No – Set the ‘LCD Power Save’ timer on, for the screen to automatically turn off in the event of no activity.

How does ‘Parking Mode’ work? Does it drain the battery?

In ‘Parking Mode’ the device will automatically monitor your vehicle for vibrations even whilst powered off. When vibrations are detected, the device will automatically turn itself on and start recording. Without further vibrations, the device will automatically turn off again. The sensitivity of the G-Sensor (which detects the vibrations) can be set from high to low within the settings menu. In this mode, dash cam battery power alone is usually sufficient.

Note: if your cigarette lighter continues to supply power after the engine is switched off, we recommend that you unplug your dash cam. Especially when leaving your vehicle for a prolonged period of time.

How do I stop recording without turning the device off?

Press the ‘OK’ button – This will manually stop/start video recording. Note: the record button may differ between dash cam models, please refer to the user manual.

Why does my dash cam not record in 3 mins clips even though I set this clip duration in ‘Loop Recording’?

If the motion detection feature is enabled, video clip duration can be prematurely shortened. The video clip duration set in the ‘Loop Recording’ menu sets the maximum length a file can be before it is saved and a new one created.
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How do I reset my dash cam?

Refer to the ‘User Manual’ for the location of the reset pin hole. Using a needle press to reset dash cam.

Are you a US company?

Yes

What warranties do you provide for your products?

In general we provide a 30-day Money-Back guarantee and a 18-month Replacement warranty for our products, except for certainly products with specified different warranty policies on their pages.

How to solve Z3 blue screen issue?

Z3 blue screen issue can be fixed by firmware update. Please refer to “ Z-Edge Z3 Firmware Update Guide for Solving Blue Screen Issue” document in Downloads menu.

How long does the car black box Z1 last on the battery? I don't like the charging cords.

We understand the preference and convenience of not using charging cords. However, with today’s technology, charging cords are still necessary for recording for a long time, as recording (and screen display) is (are) very power consuming. Z1 can last roughly 15 minutes for continuous recording starting with a full battery (the LCD will be automatically turned off during recording to save battery during recording unless you force the LCD to be on). We also want to point out with the motion and vibration detection features, Z1 can turn itself on to record when it detects motion or vibration, and turn itself off soon after no more motion or vibration is detected anymore. This smart turning-off feature could save the battery and make the actual valid and useful recording time spanning a much longer time.